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How to cope with a non-professional customer?

How to cope with a non-professional customer?

Working with an unprofessional and disrespectful customer is part of the reality of the business; we all have to deal with it. 

So here are a few tips on how to deal with this pesky customer. Take a deep breath before you read this and try to stick with it... and refrain from doing the opposite.

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New Image for nuclear power: is it greenwashing?

New Image for nuclear power: is it greenwashing?

Nuclear energy has earned a bad reputation by being associated with the atomic bomb and radioactive disasters. On the other hand, realistically, the need for clean energy, and the fact that operating nuclear power plants produces no greenhouse gas emissions, is why many countries want to scale up nuclear power.

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Coping with an unwilling manager

Coping with an unwilling manager

Gender note: I have never met a female unwilling manager. After asking around, among my fellow partners and some clients, no one could give me a female example. That is why this article is written in the use of the masculine gender.

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"Sektorkopplung": is this a broken deal for Germany?

By abandoning nuclear power, Germany has failed to meet its CO2 emissions target. However, from a German point of view, the question of energy goes beyond the production of electricity. It is about heat, cooling, transport and electricity, all of which are derived from fossil fuels and will have to be replaced by renewable energy sources. The Germans have called this holistic effort for change "Sektorkopplung" (more or less translated as sector shift).

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Because it’s all about you: Why humanism will make the success of tomorrow’s organisations?

Because it’s all about you:  Why humanism will make the success of tomorrow’s organisations?

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Why do you need a vaccine against perpetual victims in 2021?

Why do you need a vaccine against perpetual victims in 2021?

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10 ways to screw up your business plan

10 ways to screw up your business plan

Copper Oak has accompanied several start-ups in the venture up to the first major contract. In each case, the first exercise was that of the business plan. From this experience, we learned that there are many ways to write a business plan, but there are only 10 ways to screw it up!

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Will today's managers be able to tame the machines of tomorrow?

Will today's managers be able to tame the machines of tomorrow? How can artificial intelligence be integrated into your current information systems? And even more important: are today's managers aware of the skills needed to tame the machines of tomorrow?

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Want to blow up the silos? Go back to basics.

Want to blow up the silos? Go back to basics.

While siloed work is tending to disappear, or at least organisations are working to make it disappear, hotbeds of resistance, often led by members of Generation X, are still alive and kicking. 

So we can ask ourselves, is the operation of the silo really dead or does it have a real advantage? If there is no benefit, then how do we blow up the silos?

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How the ugly CFO turned into a prince charming called CPO

How the ugly CFO turned into a prince charming called CPO In large and medium-sized companies, the CFO can today rely on digital transformation and data processing and analysis technologies that are gaining momentum within the executive committee, or even position himself as a true business partner thanks to quality data and relevant information in real time. This "connected" CFO and instantaneous translator of the organization's economic performance is seen by many as the new prince charming of shareholders and some start dreaming of this Chief Performance Officer (CPO) who is praised by many “troubadours”.

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Copper Oak at the Transition - Monaco Forum 2018

Copper Oak at the Transition - Monaco Forum 2018

Gregoire Dusausoy, Managing Partner at Copper Oak UK Ltd. attended the Transition - Monaco Forum where entrepreneurs, cities, communities, NGOs and countries reinvent business models and aim to a Cleantech revolution through an energy transition.

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